WHAT IS THE COMPLAINTS CHANNEL AND WHO CAN USE IT?
The whistleblowing channel is the instrument that guarantees the security of those entitled persons who are aware of violations not only of EU law, but also of the rest of the legal system that directly affect the general interest, understanding that this is compromised in any case if the violation under investigation affects the Public Treasury.
Pursuant to Article 3 of Law 2/2023 of 20 February, the complaints channel is aimed at:
a) persons who have the status of public employees or employees;
b) self-employed persons;
c) shareholders, participants and persons belonging to the administrative, management or supervisory body of a company, including non-executive members;
(d) any person working for or under the supervision and direction of contractors, subcontractors and suppliers.
HOW TO FILE A COMPLAINT?
Through our application. You can submit your complaint by clicking on the following link complaints channel. Once there, you must fill in the requested fields and provide the files (documents, images, audio, etc.) that you have.
WHAT GUARANTEES ARE THERE?
The Marqués de Valdecilla Research Institute Foundation guarantees the maximum confidentiality of the whistleblower in good faith at all stages of the investigation, so that their identity will not be disclosed to the subjects reported or to their hierarchical superiors (in the case of a Collaborator), unless legally required or with their express consent.
If, as a whistleblower, you wish to remain anonymous, you have the option above to contact us.
If you do not provide your contact details through the application or by telephone, we will not be able to contact you to inform you of the status of your complaint and therefore we will understand that you refuse to maintain communications with the entity.
We undertake to deal with all complaints made in good faith as soon as possible and we guarantee that we will take the appropriate measures required. We will also keep you informed of the progress of your complaint at all times (unless you do not wish to provide us with contact details).
We are committed to improving our reporting channel and reserve the right to make changes in the future.
WHAT HAPPENS AFTER THE COMPLAINT IS FILED?
1. Confirmation of receipt
Within seven working days, the Marqués de Valdecilla Research Institute Foundation will confirm receipt of the complaint. If we deem it necessary, we may ask you for clarification and/or additional information.
2. Classification
All the reports we receive are thoroughly reviewed and analysed. If your report is credible and includes sufficient evidence, an investigation will be opened.
3. Confidential investigation
The purpose of the investigation will be to determine, as far as possible, the truth of the facts reported, whether these facts constitute a breach of internal rules or the law and the identity of the person or persons responsible for these facts.
The entire investigation shall be confidential. However, if deemed necessary for a proper investigation of the facts reported, information shall be shared to the extent strictly necessary, involving as few persons as possible.
4. Decision and communication
Once the internal investigation has been completed, we will decide whether a breach has occurred and, if so, we will take appropriate action. Finally, you will be informed in a timely manner of the outcome of the investigation carried out, unless there are circumstances that make it advisable to keep the conclusions reached confidential.
